At J. Queen New York, we stand behind every product. Your satisfaction is our priority, and we strive to make returns seamless, convenient, and reflective of the quality and care we put into our luxury bedding and home textiles.
Returns & Refunds
- Returns must be initiated within 30 days of receipt. Items must be unused, unwashed, and in original packaging.
- Clearance or Last Chance items are final sale and cannot be returned.
- Return options:
- Store Credit – Receive a virtual gift card immediately when scanned at the carrier.
- Refund – Issued after the item is physically returned, inspected, and processed. Allow 8–12 business days for the refund to appear.
- Partial returns from tiered sale orders will have refunds adjusted according to the new total discount.
- Original shipping charges are non-refundable.
Exchanges
- We do not offer direct exchanges.
- To purchase a different item, follow the return process for the original item, then place a new order.
- Store credit may be used immediately for a new purchase, or wait for a refund to the original payment method.
Return Shipping
- Domestic Returns (U.S.) – Free. A QR code is provided at the U.S. Returns Portal to scan at FedEx.
- International Returns – Customers may use a prepaid label (charges apply) or ship at their own cost. All international returns have a 20% restocking fee; customs fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, contact Customer Service at CustomerService@jqueen-ny.com. We provide a full refund or replacement, including return shipping if applicable.
Gift Returns
Gift items may be returned for a J. Queen virtual gift card, provided the item is unused, unwashed, and in original packaging. Contact Customer Service for assistance.
Cancellations & Pre-Orders
- Orders can only be cancelled prior to shipment. Contact Customer Service as soon as possible.
- Pre-orders follow the same process; cancellation is not guaranteed once processing begins.
Monitoring & Abuse
We monitor return activity for abuse and reserve the right to limit returns from users who exhibit repeated, excessive, or fraudulent return behavior.
Why Shop with J. Queen
- Luxury Care: Orders handled with attention to detail.
- Convenience: Prepaid labels, QR codes, and fast store credit for domestic orders.
- Peace of Mind: Domestic returns are free.
- Premium Experience: Every purchase and return reflects quality and care.
Questions?
Email us at CustomerService@jqueen-ny.com