What's Included + Sizing
Product information
At J. Queen New York, every order is treated with the utmost care and attention, ensuring your luxurious bedding arrives promptly and in perfect condition. Please review our shipping policy below for details on methods, costs, and tracking information.
Shipping – Contiguous United States
Orders are shipped via FedEx Ground/Home Delivery Service within three business days of order placement.
Shipping Rates by Order Total:
| Order Total | Shipping Cost |
|---|---|
| $0.00 – $49.99 | $9.95 |
| $50.00 – $99.99 | $13.95 |
| $100.00 – $149.99 | $15.95 |
| $150.00+ | Free |
Shipping – Alaska & Hawaii
Orders are shipped via FedEx Ground/Home Delivery Service within three business days. Shipping charges are calculated at checkout.
Shipping – International
Orders are shipped via DHL within three business days. Shipping costs are calculated at checkout.
- Prices are GST inclusive. The total amount you pay includes all applicable customs duties and taxes. You will not be charged additional fees upon delivery.
- Shipping is not available to P.O. Boxes.
- Delivery times vary by country; tracking information will be provided.
Shipment Tracking
Once your items have shipped, you will receive a Shipment Notification email with a carrier tracking number. If your order contains multiple items, each may have separate tracking information. Please allow up to five business days for tracking updates to display accurately.
Shipping Restrictions
- Orders cannot be shipped to P.O. Boxes.
- Orders with incorrect or incomplete addresses may be delayed; customers may be contacted to correct them.
- Packages returned due to an undeliverable address may incur additional shipping fees.
Order Processing
Items ship as they become available. While we strive to meet estimated delivery times, J. Queen New York is not responsible for delays caused by carriers or events beyond our control.
Pre-Orders
Pre-ordered items will ship as soon as they are available. Estimated ship dates are subject to change; customers will be notified via email of any delays. Full payment is required at checkout for all pre-orders.
Last Chance or Clearance Items
Last Chance and Clearance items cannot be combined with other promotions or sales. These items are final sale and are not eligible for returns. For more information, please see our Return Policy.
Incorrect or Damaged Items
If you receive the wrong item or if your product is damaged during shipping, please contact Customer Service at CustomerService@jqueen-ny.com. Kindly retain photos of the item and its original packaging for reference.