J Queen New York will always stand behind our products. If you are unsatisfied with your purchase for any reason our team will gladly work with you to ensure a quick resolution.
Returns must be initiated within 30 days of receipt of your order to qualify for full refund. All items returned must be unused, unwashed, and in original packaging.
Returns will be refunded in the original form of payment. Please expect payment to be refunded 7-14 days after item arrives at our facility.
J Queen New York will provide a pre-paid return label. Original shipping charges are non-refundable.
To start the return process please email CustomerService@jqueen-ny.com with “Return” and your purchase order number in the subject line. We will respond as soon as possible.