J Queen New York will always stand behind our products. If you are unsatisfied with your purchase for any reason our team will gladly work with you to provide a solution.
Please click here to initiate a return: https://returns.jqueen-ny.com/#/
If you have any specific questions or concerns, please contact customer service at CustomerService@jqueen-ny.com.
There are a few important things to keep in mind when returning a product:
Returns must be initiated within 30 days of receipt of your order to qualify for full refund. All items returned must be unused, unwashed, and in original packaging.
- All sales from “Last Chance” are final. These items are not eligible for return.
In the event of a partial return of a tiered sales event order, the amount of credit will be calculated using the appropriate percentage off the new total sale amount.
- Please allow for a potential 8-12 business day window for refunds to be issued by original method of payment.
- Original shipping costs will not be refunded.
If the item(s) on your order have not yet shipped, you may be able to cancel an item or the entire order, but the ability to cancel is not guaranteed. To request cancellation for an order or item, please contact customer service CustomerService@jqueen-ny.com.