Product information
Shipping
J. Queen New York is dedicated to shipping your order as quickly as possible. Learn more about shipping times, methods, costs, and carriers below.
Shipping Method
Orders are shipped from our warehouse via FedEx Ground/Home Delivery Service within one to three days of order receipt. Shipping is free for orders greater than $149.99.
|
Sales Order Total |
Shipping Cost |
|
$0.00 - $49.99 |
$9.95 |
|
$50.00 - $99.99 |
$13.95 |
|
$100.00 - $149.99 |
$15.95 |
|
>$149.99 |
Free |
Shipment Tracking
As soon as your items have shipped, we'll send you a Shipment Notification email that includes a carrier tracking number. If you ordered multiple items, you may have separate tracking information for each item.
Shipping Restrictions
Shipping is available to addresses within the continental US. No shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States.
Shipping Policy
Items ship as they become available. Since the actual delivery of your order can be impacted by many events beyond our control once it leaves the shipping facility, we cannot be held liable for late deliveries.
Pre-Orders
Items that are pre-ordered will ship as soon as they become available. Though the estimated ship date is subject to change, we will notify you via email if your order will ship later than expected. Full payment is required at checkout for all orders, including pre-orders.
Incorrect or damaged items
If you received the wrong product or it was damaged during shipping, please contact customer service at CustomerService@jqueen-ny.com.